FREQUENTLY ASKED QUESTIONS
Do I have to sign a contract?
No.
How long is each session?
Sessions are typically one hour but can be tailored to the student's needs by considering their age, schedule of extracurricular activities, etc.
Do you offer group sessions?
No. We offer one to one sessions for students to fully benefit from our services.
Can you communicate with my child's teacher?
Yes! We can communicate with a student's teacher to know exactly what concepts the student is experiencing difficulty with, and develop an effective plan of action.
What equipment/technology is needed for online sessions?
For the best experience possible, you should have the following:
What video conferencing software do I need?
We use Zoom and Google Meet.
What is your attendance policy?
Sessions may be scheduled as often as needed. No minimum number is required. All sessions are for the exact time scheduled. Students who arrive late will not be able to make up the missed time.
What is your cancellation policy?
If you need to cancel a session, please do so at least 24 hours prior to the scheduled session, and you may reschedule it at your earliest convenience. For missed sessions or late cancellations, the regular rate still applies.
What type of payment methods are accepted?
You can pay using cash, Venmo,Cash App, PayPal, Zelle, or credit card (Visa, MasterCard, Discover). Credit card processing is done via Square. An invoice will be sent via email 24 hours prior to the scheduled session, and payment is due before that lesson.
How do I get more information? How do I schedule tutoring sessions?
There are two ways to contact us:
via e-mail: penrosetutoring86@gmail.com OR click here to fill out an inquiry form
Do I have to sign a contract?
No.
How long is each session?
Sessions are typically one hour but can be tailored to the student's needs by considering their age, schedule of extracurricular activities, etc.
Do you offer group sessions?
No. We offer one to one sessions for students to fully benefit from our services.
Can you communicate with my child's teacher?
Yes! We can communicate with a student's teacher to know exactly what concepts the student is experiencing difficulty with, and develop an effective plan of action.
What equipment/technology is needed for online sessions?
For the best experience possible, you should have the following:
- headphones or earbuds with a microphone
- computer with a web camera
- broadband internet connection
- a dedicated space to work with minimal or no background noise
What video conferencing software do I need?
We use Zoom and Google Meet.
What is your attendance policy?
Sessions may be scheduled as often as needed. No minimum number is required. All sessions are for the exact time scheduled. Students who arrive late will not be able to make up the missed time.
What is your cancellation policy?
If you need to cancel a session, please do so at least 24 hours prior to the scheduled session, and you may reschedule it at your earliest convenience. For missed sessions or late cancellations, the regular rate still applies.
What type of payment methods are accepted?
You can pay using cash, Venmo,Cash App, PayPal, Zelle, or credit card (Visa, MasterCard, Discover). Credit card processing is done via Square. An invoice will be sent via email 24 hours prior to the scheduled session, and payment is due before that lesson.
How do I get more information? How do I schedule tutoring sessions?
There are two ways to contact us:
via e-mail: penrosetutoring86@gmail.com OR click here to fill out an inquiry form
